# Frequently asked questions What guests ask us most, answered briefly. If something is missing, write to reservations@luminastays.com. ## Where is Cholula Condesa? At Calle Cholula 21, Colonia Hipódromo, Cuauhtémoc, 06100 Mexico City. It is in La Condesa, on the site of the old racetrack. ## What time are check-in and check-out? Check-in is from 15:00 and check-out is by 12:00. ## Is there a security deposit? Yes. A security deposit of MXN 3,500 is held on your card. ## How many rooms does the hotel have? Thirteen, on three floors around a light well. Each is named after a Mexican plant, from Helecho (1A) to Agave (3C). ## Can children stay? No. Cholula Condesa is adults only, 18 and over. ## Are pets allowed? No, pets are not allowed. ## Can we hold a party or a bachelor or bachelorette group? No. We do not host parties or bachelor or bachelorette groups. ## Can guests use the sauna and cold plunge? Yes, every guest. From 8:00 to 10:00 it is free. At other times, Monday to Friday from 8:00 to 18:00, a two-hour session costs US$80 and includes fruit and an herbal infusion. Book it at reception. ## What is La Vuelta? The morning ritual: an optional lap of the Avenida Ámsterdam oval, the old racetrack, then sauna, cold plunge, rest on the roof and breakfast at Calma. ## Is Calma open to the public? Yes. Calma, the ground-floor restaurant, serves breakfast and lunch from 8:00 to 17:00 to guests and non-guests alike. ## Do you offer massage or yoga? Yes, on request: in-room massage and a yoga mat. Ask at reception. ## Can you pick me up at the airport? Yes, we can send a driver on request. Write to us with your flight number before you arrive. ## How do I book? On this site, with the Book button, which opens our booking engine. Or by email at reservations@luminastays.com, or by phone on +52 55 4514 0113 or +52 56 1003 1910.